Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how Orvella Ridge LLC (“Orvella Ridge”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit orvellaridgellc.shop (the “Site”) or place an order with us.

1. Information we collect

• Information you provide: name, email address, phone number, billing and shipping address, and any message you send us.
• Order information: products purchased, order value, and the payment status returned by our payment processor.
• Payment information: card payments are processed by PCI-DSS compliant third-party payment processors. Orvella Ridge LLC does not receive or store your full card number or security code.
• Device and usage information: IP address, browser type, pages viewed and referring URL, collected through cookies and similar technologies (see our Cookie Policy).

2. How we use your information

• To process, ship and deliver your orders and send order and shipping confirmations.
• To respond to questions, returns and customer-service requests.
• To detect and prevent fraud and unauthorized transactions.
• To maintain and improve the Site and our product range.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time using the link in each email.

3. How we share your information

We do not sell or rent your personal information. We share it only with service providers that help us run the store, and only as needed:

• Payment processors, to authorize and settle payments and screen for fraud.
• Shipping carriers and fulfillment partners, to deliver your order.
• Hosting, email and analytics providers that operate the Site on our behalf.
• Authorities, when required by law or to protect our rights and customers.

4. Data retention

We keep order records for as long as needed to fulfil the order and to meet tax, accounting and legal obligations. Other data is deleted or anonymized when it is no longer needed.

5. Security

The Site is served over HTTPS (TLS encryption). Access to customer data is limited to staff and providers who need it to perform their work.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. California residents may request the categories of personal information we have collected and ask us to delete it; we do not sell personal information. To make a request, email support@orvellaridgellc.shop. We will respond within 30 days.

7. Children

The Site is not directed to children under 13, and we do not knowingly collect information from children.

8. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised.